Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the official Holo Solution website and related services provided through this website, including but not limited to:

• Browsing website content

• Using the contact form

• Submitting product inquiries, quotation requests, or cooperation inquiries

• Communicating with us by email, phone, official LINE account, or other contact methods

• Accessing social media pages or external platforms linked from this website

This website may contain links to third-party websites, social media platforms, map services, or online stores. Once you click an external link and leave this website, the collection and processing of your information will be governed by the privacy policy of that third party. We recommend that you review the privacy policy of any third-party website or service you visit.

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2. Information We May Collect

When you use this website or contact us, we may collect the following information as necessary for the relevant service or communication.

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2.1 Information You Provide Voluntarily

When you fill out a contact form, submit an inquiry, request a service, or contact us directly, you may provide information such as:

• Company name

• Contact person’s name

• Email address

• Phone number

• Address

• Inquiry details, quotation requirements, or other information you choose to provide

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2.2 Website Usage and Technical Information

When you browse this website, certain technical information may be automatically recorded, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited

• Visit time and duration

• Referring website or search keywords

• Information generated through cookies or similar technologies

This information is mainly used for website maintenance, security management, traffic analysis, content optimization, and improvement of user experience.

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3. How We Use Your Information

We use the information we collect within a reasonable scope and for purposes related to our services, including:

• Responding to inquiries, quotation requests, or cooperation discussions

• Providing product, service, technical, or customer support information

• Processing orders, samples, joint development projects, or after-sales matters

• Contacting you to confirm your needs or inquiry details

• Improving website content, usability, and service quality

• Conducting website traffic analysis, system maintenance, and information security management

• Complying with applicable laws, regulatory requirements, or necessary legal procedures

We will not sell, rent, or otherwise provide your personal information to unrelated third parties without your consent.

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4. Cookies and Website Analytics

This website may use cookies or similar technologies to ensure proper website operation, remember language preferences, analyze website traffic, understand browsing behavior, and improve website content and user experience.

You may choose to reject or delete cookies through your browser settings. However, if you disable cookies, some website functions may not operate properly.

This website may also use third-party analytics or platform services to help us understand how the website is used. These third-party services may collect and process information according to their own policies. We recommend that you review the privacy policies of the relevant third-party services.

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5. Third-Party Services and External Links

This website may contain links to third-party services or external platforms, such as:

• Google Maps

• Social media platforms

• Official LINE account

• Online stores or external shopping platforms

• Other partner websites or information links

When you use these third-party services, they may collect, use, or process your information according to their own terms and privacy policies. Holo Solution does not control the data processing practices of third-party websites or platforms and is not responsible for their privacy policies or content.

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6. Sharing and Disclosure of Personal Information

We do not disclose your personal information arbitrarily. However, we may share or disclose your information under the following circumstances:

• With your consent

• When necessary to respond to inquiries, provide services, process orders, or complete cooperation-related matters

• With service providers entrusted by us to assist with website operation, information systems, logistics, customer service, or related services, within the necessary scope

• When required by law, court order, competent authority, or other lawful procedure

• When necessary to protect the lawful rights, information security, or interests of Holo Solution, our users, or third parties, or to prevent unlawful activities

We require our entrusted service providers to protect your personal information within a reasonable scope and to use such information only for the purposes for which they have been engaged.

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7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. For example, we may retain information to respond to inquiries, process transactions, fulfill cooperation matters, provide after-sales service, comply with legal obligations, or maintain necessary records.

If certain information is no longer required, or if you lawfully request deletion and there is no legal or business necessity for further retention, we will delete, stop processing, or anonymize the information within a reasonable period.

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8. Security of Personal Information

We take reasonable and appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, or loss.

However, no method of transmission over the Internet or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security during transmission or storage.

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9. Your Rights Regarding Personal Information

Subject to applicable personal data protection laws, you may contact us to exercise the following rights regarding the personal information you have provided to us:

• Request access to or review of your personal information

• Request a copy of your personal information

• Request supplementation or correction

• Request suspension of collection, processing, or use

• Request deletion

If you wish to exercise any of these rights, please contact us using the contact information provided in this Policy. To protect your personal information, we may ask you to provide necessary information to verify your identity before processing your request.

In certain cases permitted or required by law, we may not be able to immediately delete some information, such as transaction records, contract records, accounting records, dispute-related records, or other documents that must be retained for legal or business purposes.

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10. Children’s Privacy

This website is primarily intended for businesses, brand owners, and general commercial users. It is not specifically designed for children or minors.

If a minor uses this website and provides personal information, consent from a parent, legal representative, or guardian should be obtained. If you are a parent, legal representative, or guardian and believe that a minor has provided personal information without appropriate consent, please contact us, and we will assist within a reasonable scope.

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11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in website functions, service content, legal requirements, or operational needs. The updated version will be posted on this page with the latest update date.

We recommend that you review this Privacy Policy periodically to stay informed of any changes.

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12. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, or if you wish to exercise your rights regarding personal information, please contact us through the following channels:

Holo Solution Inc.
Taiwan Headquarters: No. 200, Ln. 149, Sec. 2, Zhangshui Rd., Puyan Township, Changhua County 516, Taiwan
Email: sales@holos.com.tw
Tel: +886-4-8655805

You may also contact us through the “Contact Us” page on this website.

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